Privacy Policy

1. Introduction

ARQUA ONLINE MARKETING ("Arqua", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, marketing, automation, CRM, and related services.

2. Information We Collect

Arqua may collect the following types of information:

• Name
• Email address
• Telephone number
• Business name and business information
• Form, quiz, consultation, and appointment information
• Communications and support requests
• Website usage and device information
• Payment and transaction information when applicable
• Information a client voluntarily provides for requested marketing, automation, website, CRM, chatbot, Voice AI, or related services

3. How We Collect Information

We collect information directly from you when you fill out forms, schedule consultations, request support, or use our services. We may also collect information automatically through cookies and similar technologies when you visit our website.

4. How We Use Information

The information we collect may be used to:

• Respond to inquiries
• Schedule consultations
• Provide requested services
• Create and manage client accounts
• Provide onboarding and service updates
• Send appointment and account notifications
• Provide customer support
• Improve Arqua services and website performance
• Protect against fraud, misuse, and security threats
• Meet legal and regulatory obligations
• Send marketing communications only where the individual has provided the applicable consent

5. AI-Powered and Automated Services

Arqua provides AI chatbots, Voice AI, and automation tools as part of our service. Information processed through these tools is used strictly to deliver the requested functionality.

6. Client and Customer Data

When clients use Arqua to manage their own customer data, Arqua acts as a service provider. We process this data only as instructed by our clients and do not use it for our own independent marketing.

7. Cookies, Analytics, and Website Technology

We use cookies and similar technologies to understand website usage and improve our services. You can manage your cookie preferences through your browser settings or our Privacy Choices page.

8. Service Providers

Contracted technology and support providers may process limited information only when necessary to deliver, secure, host, or support Arqua's services. These providers are not permitted to use the information for their own marketing purposes.

• Arqua does not sell personal information.
• Arqua does not sell or distribute leads.
• Arqua does not provide customer information to outside companies for their independent marketing.

9. SMS, Phone, and Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers necessary to operate and deliver the text messaging service.

Regarding SMS consent:

• Providing a telephone number does not automatically provide consent for all SMS communications.
• Marketing and non-marketing SMS permissions are collected separately where applicable.
• SMS consent is voluntary and is not a condition of purchasing Arqua services.
• Users may reply STOP to opt out.
• Users may reply HELP for assistance.
• Message frequency varies.
• Message and data rates may apply.

10. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or alteration.

11. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

12. Your Privacy Choices

You may review available privacy choices or submit an applicable privacy request through our Privacy Choices page.

13. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

14. External Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post the updated policy on this page with a revised "Last Updated" date.

16. Contact Arqua

If you have questions about this Privacy Policy, please contact us:

Legal Business Name: ARQUA ONLINE MARKETING

Brand Name: Arqua

Website: https://arqua.io

Business Email: support@arqua.io

Business Phone: 508-501-3382

Mailing Address:
ARQUA ONLINE MARKETING
Arqua
27 Bullard Street
New Bedford, Massachusetts 02746
United States

Arqua is the brand used by ARQUA ONLINE MARKETING.